Download the iPulse Personal user manual here

Product support

Troubleshooting

The following troubleshooting guide should be used initially to try to solve any problems you may experience with iPulse™.

Because of the special nature of the light, the lamp in the iPulse handset will flash 10,000 times before becoming ineffective. After this number of flashes, the handset will not operate and a new handset must be purchased.

Problem	Solution
The lights on iPulse control panel are not lit up.	Make sure the power supply is plugged in and switched on at the wall. Ensure that the power lead to the iPulse base unit is plugged in fully and that the handset lead is securely connected at the front of the base unit.
iPulse doesn’t work on small areas.	For safety reasons, if the area to be treated is too small for all four contact pins on the handset to make positive contact with the skin, iPulse will not emit a pulse of light. Try and reposition the handset to ensure all four pins make contact with gel on the area.
iPulse base unit or handset is broken, cracked or appears defective.	Do not use if the base unit, handset, connecting cable or if the power supply is damaged. If you are in any doubt about the safety of iPulse or suspect it is damaged in any way it must not be used.
The green light is flashing and the iPulse won’t respond.	The iPulse is in a cooling cycle, see user manual.
The red light has come on and the iPulse won’t respond.	The iPulse has gone into standby, see user manual.
The lights on the iPulse control panel are on or flashing in an unexpected pattern.	The iPulse will display any error messages through combinations of lights on the control panel. The table below explains what these light combinations mean.

Control panel warning lights

Ready/standby lights	Skin type lights	Problem
Both ON continuously	All three ON continuously	The handset has fired 10,000 shots and must be replaced. Refer to your retailer for further information.
Both ON continuously	All OFF	The handset is not connected or the connection is incorrectly made. See user manual.
READY and STANDBY lights flashing alternately	Any combination	The unit is damaged and should be returned for repair. Refer to your retailer for further information.

If the above troubleshooting information does not solve your problem, please refer to your retailer or visit www.myipulse.com for further details.